Sibling Processes: 3.3.3.2 Determine Customer Deposit, 3.3.3.3 Review Deposit, 3.3.3.4 Monitor Deposit - Calculate Interest, 4.2.2.6 Manage Deposit Charges
This process describes how deposits on hand could be refunded to the Customer directly or applied to other services' outstanding debts. It explains how a Deposit could be refunded in part or in full, depending on the business needs and requirements. A Refund can be initiated and performed manually by a CSR / Authorized Personnel or automatically by CC&B.