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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Refund Deposit Page 2
Refund Deposit Description
1.1 Cash Deposit SA Analysis
1.2 Determine Refund Amount
1.3 Distribute Deposit To Satisfy Outstanding Debt
1.4 Create Transfer Adjustments to involved Service Agreements, Update Deposit SA
1.5 Create Refund Adjustments for Debit Amount
1.6 Create Refund Adjustments for Debit Amount
1.7 Request Issue Check
1.8 Create and Send Check
1.9 Receive Check
2.0 Request to Change Deposit SA Status to Pending Stop
2.0.1 Evaluate Cash Deposit Refund Eligibility
2.1 Update Deposit Status to Pending Stop
2.2 Review all Account's SA(s)
2.3 Update Deposit SA Status to Stop
2.4 Calculate Deposit Interest and Apply to Deposit SA SA(s)
2.5 Create Sync-up Adjustment
2.6 Request to Change Deposit SA Status to Stop
2.7 Request to Generate and Freeze Final Bill Segment
2.8 Generate and Freeze Final Bill Segment
2.9 Request to Complete Final Bill Segment
3.0 Deposit Refund Method
3.0.1.0 Distribute Deposit to satisfy outstanding debts
3.0.1.1 Update Bill Status to Complete
3.0.1.2 Create Adjustment to Refund Deposit
3.0.1.3 Update Deposit SA to Status Closed
3.0.1.4 Write Down Deposit Amount
3.0.2.0 Create To Do
3.0.2.1 Analyze Outstanding Debt and Deposit Amount
3.0.2.2 Distribute full Deposit amount to satisfy Outstanding Debts
3.0.2.3 Process Transfer Adjustments from/to all involved SA(s)
3.0.2.4 Request to Create Refund Adjustment for Debit Amount
3.0.2.5 Create Refund Adjustment for Debit Amount
3.0.2.6 Request to Change Deposit SA to Status Closed
3.1.2.8 Update Deposit SA to Status Closed
Adjustment Algorithms/Entities to Configure
Available Algorithms
Business Objects
Related Training