Detailed Business Process Model Description : Refund Deposit Description : 2.0 Request to Change Deposit SA Status to Pending Stop

2.0 Request to Change Deposit SA Status to Pending Stop
See Refund Deposit Page 1 on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: There are two options to initiate the Deposit Refund process - manual and automated. This step describes the manual option. If a CSR or Financial Analyst decides to refund a Deposit in full, he/she needs to stop the Deposit SA first. This is a two-step process. The first step is to change the Deposit SA status to Pending Stop using Start/Stop page. He/she simply requests to change the Deposit SA's status to Pending Stop.

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